Track Your Order
Every CleanHack order is sent with tracked shipping. Here's exactly where to find your tracking, and what to do if you can't.
1. Check your shipping confirmation email
When your order leaves our warehouse, Shopify sends a shipping confirmation to the email address used at checkout. That email contains your tracking number and a direct link to your carrier's tracking page.
If you can't see it, check your spam or promotions folder — automated shipping emails often land there.
2. Use your order status page
Both your order confirmation and shipping confirmation emails include a View your order link. That link opens your order status page, which always shows the current state of your order and any tracking information available for it. The link stays valid, so it's worth keeping the email.
3. Sign in to your account
You can also view your orders and their tracking at any time by signing in to your account.
When tracking hasn't updated yet
- Just ordered? Tracking is created when the order ships, not when it's placed, so there's normally a short gap.
- Tracking number not moving? Carriers often take a day or so to register the first scan after a parcel is collected.
- No shipping email at all? Your order may not have shipped yet.
Still stuck?
If you can't find your tracking, or something doesn't look right, contact us with the email address you used at checkout and we'll look it up and reply.